Payment Portal and eBill Statements

Payment Portal and eBill Statements

Hawai'i Pacific University provides students access to their financial account details (tuition, fee, housing, meal plan, and other charges) and their overall balance within their payment portal, also called Transact. All details about a student's financial transaction history and amount owed to HPU are available within the payment portal. 

 

  • Students: To access the payment portal, log into the myHPU portal, then click the Business and Payments envelope icon in the Student QuickLaunch section. 
  • Parents and other authorized users: To access the payment portal after your student has granted you access (see below), visit https://myebill.hpu.edu/
what can I do in the payment portal?

Setting Up a Payer (Authorized User)

A student can set up a Payer (also known as Authorized User) or revoke previously-granted permission to access their account. This process enables family members or other individuals the ability to log in and view the student's financial information at any time, and grants other abilities such as the ability to pay or manage a payment plan on their behalf depending on the permissions granted by the student.

Adding an authorized user to a student's payment portal does not enable HPU staff to discuss details about a student account; under FERPA, only a FERPA authorized user may received details of a student account. More information about FERPA is available on the Registrar's website. 

  • To set up a Payer, the student logs into the myHPU portal, selecting "Business and Payments" from the Student QuickLaunch section. 
  • Then, select "My Account." 
  • Then, select "Send a payer invitation." 
  • Follow the instructions to enter your Payer's information. 
  • The Payer will receive an email (check Spam or Junk if not received) with instructions to create their own user ID and password. The Payer must follow those instructions. 
  • Questions? Contact Payments Support at (800) 339-8131 or visit the Transact Online Help Center

 add a payer step 1

add a payer 2

About eBill Statements

HPU's eBill Statements are documents created and published by HPU that provide an official record of the balance owed to the university as of the date the statement is created.  For an example of an eBill Statement, click here. The eBill Statement is the same thing as an invoice or a bill. Read on for more information. 

 

HPU creates eBill Statements every few weeks beginning approximately six weeks before the first day of classes each semester, and at least once a month during the semester.

Students (and any Authorized Users) receive an email notification letting them know a new eBill Statement has been generated, asking them to log into the payment portal to view the document (statements are not attached to these mass-generated emails for security purposes).

Parents and other authorized users will receive this email notification to the email addressed used to set up their payer account.

Students with $0.00 balances will not receive an email notification, but a statement is still generated and viewable within the payment portal.

Students (and authorized users) with a balance greater than $0.00 will receive automated email notifications, even when the balance is covered by a payment plan. This is to ensure you take the time at least once a month to monitor the balance and ensure there have been no changes to the amount owed or your payment plan.

As outlined in HPU's Financial Responsibility Agreement, even if a student does not receive or review a statement, they are not absolved of my financial responsibility to pay HPU by the tuition payment deadline each semester. 

EBILL STATEMENTS ARE FIRST AVAILABLE AS FOLLOWS (for registered students) 

  • Fall - eBill Statements first available the first week of July 
  • Spring - eBill Statements first available approximately mid-November 
  • Summer - eBill Statements first available the first week of April 
  • Winter - eBill Statements first available the first week of November

Click on the "Statements" link to view your eBill Statement once in the payment portal as shown here:

image of payment portal with arrow pointing to "statements"

PAYMENT PORTAL OVERVIEW

sTUDENTS HAVE ACCESS TO ALL OF THE BELOW: 

  • Add and update saved payment methods (except for payment methods added by a Payer or authorized user)
  • Add and update Payers, or authorized users
  • Sign up for eRefunds
  • Sign up for SMS (text message) notifications about billing and balances
  • View and sign up for payment plans; set up or edit automatic payments (except for automatic payments added by a Payer or authorized user) 
  • Make payments and view previous payment transactions; print receipts 
  • View detailed activity history ("Activity Details") 
  • View eBill Statements showing tuition, fees, and other amounts due 
  • View 1098-T tax forms 
  • Receive help with payments, payment plans, and other payment portal issues 

Payers (Authorized Users) HAVE ACCESS TO ALL OF THE BELOW, IF PERMISSION IS GRANTED BY THE STUDENT: 

  • Add and update saved payment methods (except for payment methods added by the student) 
  • View and sign up for payment plans; set up automatic payments (except for automatic payments added by a Payer or authorized user) 
  • Make payments and view previous payment transactions; print receipts 
  • View detailed activity history ("Activity Details") 
  • View and print eBill Statements showing tuition, fees, and other amounts due 
  • View 1098-T tax forms 
  • Receive help with payments, payment plans, and other payment portal issues 

Note to Military Students

If you have a Tuition Assistance Voucher (TA) you must submit the signed copy to your Base Advisor at Kaneohe, Pearl Harbor, Hickam, Schofield, or Tripler. Please be advised that your Base Advisor may be different than your Academic Advisor. Your Base Advisor will review your TA and forward it to the appropriate department for processing.

If you are not eligible for TA, you, the student, are responsible for the tuition charges which must be paid by the deadline as outlined in the Academic Calendar for each term.

Military Campus Program (MCP) and online courses are available for students who are eligible for the Military Tuition Waiver Award. Courses taken at the Downtown Campus (DHC) which may include certain online courses may not be included in the Tuition Waiver. Please seek guidance with your Academic and Base Advisors if you have further questions. 

The student is responsible for ensuring their account is in good standing with Hawaii Pacific University. Please make sure to check your student account in MyHPU throughout the term to confirm your waivers, should you be eligible, have been applied appropriately. If you have questions about your account balance, email ar@hpu.edu and include your student ID number.

POST 9/11 GI BILL®: Please review your eBill statement to confirm you are receiving your Veterans Tuition Benefits. Should you have questions about the amount of the payments, please reach out to HPU's Military Veterans Center at va@hpu.edu.

VOCATIONAL REHABILITATION: According to HPU's billing procedures, we will invoice and apply a contract payment to your student account after the 0% student responsibility period has passed. Please refer to the Academic Calendar each term for these deadlines.  

YELLOW RIBBON: If you have questions about the amount of the payments made on your account, please contact HPU's Military Veterans Center at va@hpu.edu.

If you have further questions about any of these benefits, please refer to the HPU Military Veterans Center page.