Code of Conduct

The staff of the Hawai’i Pacific University Financial Aid Office is committed to the highest standards of professional conduct. We are a member of the National Association of Student Financial Aid Administrators and follow their code of conduct as follows. We invite you to contact us if you have any questions.

• Does not require the use of particular lenders or in any way limit the choice of lenders.

• Does not recommend external lenders to students or their parents.

• Processes loan applications through any lender a student or parent chooses.

• Does not solicit or accept anything of value from any lender in exchange for any advantage sought by the lender to make educational loans to students enrolled at, or admitted to, the University.

• Prohibits employees of the financial aid office, or any employee who otherwise has responsibilities with respect to educational loans, from taking from any lender any gift more than nominal value.

• Prohibits employees of the financial aid office, or any employee who otherwise has responsibilities with respect to educational loans, from entering into any type of consulting arrangement, or other contracts to provide lender services relating to educational loans.

• Prohibits external lenders’ employees, representatives, or agents from providing staffing services to the financial aid office.

• Prohibits external lenders’ employees, representatives, or agents from identifying themselves to students of the University or their parents as employees, representatives, or agents of the financial aid office.

• Does not assign for any borrower, through award packaging or other methods, a loan to a particular lender, and does not refuse to certify or delay certification of any loan based on the borrower’s selection of a particular lender.